Help Keep Our Community Safe

COVID 19 Centre Information

CURRENT UPDATES

To see the latest updates and retailer open times, please visit the retailers listing details for opening times.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates

For the latest health advice, and to stay informed, we recommend visiting coronavirus.vic.gov.au/.

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 27/07/2021

Welcome back! Lockdown is ending from 11:59pm tonight (Tuesday 27 July), which means all retail and hospitality can reopen with some restrictions still in place.

While we can’t wait to see you again, there are a few rules you must abide by to keep each other safe. Customers must keep a safe distance from each other, and in restaurants, cafes and bars, a strict ‘one person per four square metre rule’ applies.

It’s also a requirement that all customers use the Service Victoria app to check-in via QR code at all of our stores.

Thank you for doing your part during this latest lockdown and for helping us make our centre COVIDSafe. Next time you visit, please be sure to:

·         Plan your shopping trip and using the closest entry to the store you are visiting

·         Keep a healthy distance from other customers and team members

·         Wear a mask at all times

·         Maintain good hygiene, including washing your hands or using the hand sanitiser provided

For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/covid-19-chief-health-officer-update

And remember, if you feel unwell please get tested and stay home.

IMPORTANT CUSTOMER NOTICE
Updated 17 July 2021

Our team has been notified of additional sites visited by a positive case of COVID-19 that visited DFO Uni Hill on 9 July.

The full list of exposure sites at DFO Uni Hill can be seen below, please note new sites and updated times for other sites. For the most up to date list of exposure sites, we recommend visiting https://www.coronavirus.vic.gov.au/exposure-sites

It is advised anyone who visited the following Tier 1 sites, on the below date and during the listed time, must get tested immediately and self-isolate for 14 days regardless of the result:

·         9July                      Vans                                      between 4:20pm and 4:50pm                     NEW

·         9 July                     New Balance                      between 4:15pm and 4:45pm                    

·         9 July                     Fila                                         between 4:20pm and 4:50pm                    

·         9 July                     yd                                           between 4:50pm and 5:20pm                    

·         9 July                     Under Armour                   between 4:40pm and 5:10pm                    

·         9 July                     Rivers                                    between 5:10pm and 5:40pm                    

·         9 July                     Nike                                       between 4:30pm and 5:00pm

·         9 July                     Adidas                                  between 5:05pm and 5:35pm

·         9 July                     Asics                                      between 4:25pm and 4:55pm

·         9 July                     Puma                                    between 4:20pm and 4:50pm

·         9 July                     Cotton On                           between 5:00pm and 5:30pm

·         9 July                     Connor                                 between 5:15pm and 6:00pm

Anybody that visited exposure sites at the times listed are also encouraged to contact the Department of Health at 1300 651 160.

Additionally, DFO Uni Hill will be listed a Tier 2 exposure site and anybody that visited the centre between 4:30pm and 6:30pm on 9 July must get tested immediately and self-isolate until confirmation of a negative result.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community.

The centre and retailers impacted are following advice from the Department of Health including contact tracing and deep clean and sanitisation.

We have also increased our cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

For the latest health advice, and to stay informed, we recommend calling the Coronavirus hotline 1800 675 398 or visit www.dhhs.vic.gov.au/coronavirus.

We appreciate the support of the community and look forward to seeing you at DFO Uni Hill soon

Your Safety Remains Our Top Priority

Plan Your Visit

It’s important to plan your visit before you arrive, in order to shop safely and efficiently. Use our centre directions and map to find store locations and decide which car park and entry is most convenient for you.

Visit Earlier

Consider shopping earlier in the week and before 11:00am to park and shop with ease. We recommend shopping on your own, or limiting who you shop with, as well as limiting your time.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Wearing of Masks

In line with government advice, masks are required to be worn at all times when not eating or drinking/should be worn when unable to socially distance.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place.

FREQUENTLY ASKED QUESTIONS

DO I NEED TO WEAR A MASK WHEN I VISIT?

In line with Government direction, you are required to wear a face mask during your visit to our centre.

Help our community stop the spread of COVID-19 by keeping a healthy 1.5 metre distance from fellow customers and retail team members during your visit.

And remember, if you have any COVID-19 symptoms, please do not enter the centre.

WHAT ARE YOU DOING TO KEEP THE CENTRE CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now
  • We are taking additional precautionary measures and continuing to monitor government advice and announcements.
  • Closure of playgrounds
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others, and where a mask at all times.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Closure of playgrounds
HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category in the search bar at the top of the page.

Opening Hours
Monday
10:00am - 6:00pm
Tuesday
10:00am - 6:00pm
Wednesday
10:00am - 6:00pm
Thursday
10:00am - 6:00pm
Friday
10:00am - 6:00pm
Saturday
10:00am - 6:00pm
Sunday
10:00am - 6:00pm
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